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Website Privacy & Cookies

Your data & how we handle it

Privacy Statement

What is a privacy statement?

A privacy statement explains the information we hold about you, why we hold it, how we use it, how we protect it for you, and how you can have your information removed from our files if you so wish.

Why have we updated this information?

We take a responsible approach to all areas of our business.
A new law – the General Data Protection Regulation (GDPR) 
came into effect on 25thMay 2018 and affects the way companies and other organisations keep information about their customers.

This is why we have updated our privacy statement.

our privacy statement – what information do we hold about you and why?

The data we hold about you could include information you give us when you fill in a website enquiry form, contact us by telephone, letter, digitally or subscribe to our mailing lists.

This information is important to us as it enables us to keep you informed about any news products, special offers and information which may be of interest to you.

We may contact you by post or by email, where you have given us your permission.

If you subsequently make an order with us it will also include any information we require in order to fulfil your order and arrangements.

This will usually include the names, addresses, contact numbers and special requirements such as those relating to your specific installation or service.

If we need any other personal details, we will tell you before we obtain them from you.

We do not sell or pass any information you give us to other companies for marketing purposes.

Who do we share your personal information with?

We may share your personal information with suppliers who carry out work on our behalf, but only where expressly agreed or as part of fulfilment of our contractual obligations to you. For example in the event that sub-contractors require site address details to deliver materials or fulfil full or part installations.

We will also share your details with relevant governing and mandatory bodies for the purposes of commissioning of new systems and or the updating of existing systems.

How long do we keep your information?

We keep information for as long as we need it for the purposes for which it was collected. This will vary depending on the type of information.

Where do we keep your information?

We keep your information securely and encrypted in an environment prohibited from unauthorised access or usage.
what are our responsibilities and your rights?

We always take exceptional care with the information we hold about our customers.

Where we contact you by letter, email or other electronic means for marketing purposes, we do this with your consent.

For the purposes of fulfilling your installation or service arrangements, in addition to the above means of communication, we may also contact you by phone.

We hope that you will benefit from any communications we will send to you from time to time and that you will want to stay in touch. However, you have the right to ask us not to use your personal information.

If you would like to unsubscribe from our database, then please call us on 01904 946 009 or email

You also have the right to see copies of information held about you.

For details on how to do this, please write to our Data Protection Officer. You can contact them by writing to: Data Protection Officer, Lindley Mews, York YO19 4RU or by emailing

You can also contact our Data Protection Officer if you are unhappy with the way we are managing your personal information.

If you are still unhappy you can complain to the Information Commissioner’s Office, the independent regulator which exists to protect people’s information rights.

Other websites

Our privacy statement does not apply to third party websites accessed from this website or from which this site has been accessed. Please refer to the individual site’s own privacy statement.


This section describes how we treat the information gathered from visitors to our website; the type of information we gather, how we use it, and why we sometimes need to store “cookies” and how to prevent this.

This website tracks user data in order to maintain the best possible user experience.

To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”.

The legal basis for the processing of personal data in this context are Art. 6 (1) lit. c GDPR and Art. 6 (1) lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

Our website provides information as a service to visitors and to do this reliably and efficiently, it sometimes places small amounts of information on the visitor’s  computer or device (e.g. mobile phone).

This includes small files known as cookies. The cookies stored by this website cannot be used to identify an individual website user.

How cookies are used

We use cookies to understand the pages and information visitors find useful, and to detect problems such as broken links, or pages which are taking a long time to load.

We sometimes use cookies to remember a choice you make on one page, when you have moved to another page if that information can be used to make the website work better.

For example: avoiding the need to ask for the same information several times during a session (e.g. when filling in forms), or
remembering that you have logged in, so that you don’t have to re-enter your username and password on every page.

Cookies we use

 We use Google Analytics to track user activity on our website – and this uses first-party cookies to:

Determine which domain to measure
Distinguish unique users
Throttle the request rate
Remember the number and time of previous visits
Remember traffic source information
Determine the start and end of a session
Remember the value of visitor-level custom variables

In addition we use Google Tag Manager to include social media cookies to help us better understand the effectiveness of our digital communications.

Disabling cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this).

Be aware that disabling cookies will affect the functionality of this and many other websites that you visit.

Updated July 2023

Get in touch to find out more

Call us on 01904 946 009 or email, WhatsApp, Tweet or Message, however you get in touch, we're on hand to answer all of your solar energy questions...